June 28, 2021
Update on mask mandate.
Our office will no longer require that clients wear masks to enter our facility. We will continue to recommend that any persons who have not been fully vaccinated against COVID -19 to continue to wear their masks while they are here, for their own and others' safety. We will continue to allow clients who have a regularly scheduled appointment to enter the building and ask that only one person per pet enter. We will also continue to offer curbside service to any person who chooses it. Surgeries and drop offs will be handled by curbside service. As changes continue, we thank you for your continued patronage and cooperation.
April 9, 2021
Open Doors 2021
Dogwood Animal Hospital is pleased to announce that we plan to open our doors to the public for the first time in a year, starting on April 12, 2021. We are all looking forward to being able to see your faces soon. Below is a list of guidelines that we have put in place to help keep everyone safe and comfortable. All our precautions have been derived from the advisement of the CDC or local health authorities. Based on these recommendations, the number of clients allowed into the office will be limited. We ask that there be only one person per pet in the office. Please do not bring any unnecessary persons to your appointment with you. All drop off and surgical appointments will continue to be handled by curbside service rather than in person to help control that number.
The success of and continued operation with open doors is dependent on your cooperation, please take the time to understand why we have taken these measures. Our number one priority is the health and safety of our clients, patients, and employees.
Please be advised that while many of our staff have chosen to be vaccinated, we have not mandated vaccination for our employees or clients wishing to enter our office. In addition, we are not at liberty to disclose information relating to who has or has not been vaccinated. In person care can put all parties at greater risk for exposure. Dogwood Animal Hospital cannot be held liable for any exposure that may occur while you are visiting our office. If you are not comfortable coming into our office yet, curbside service is still available. When you schedule your appointment, please advise the client service representative of your preference so that we can schedule appropriately.
If you have any questions regarding our guidelines or available services please contact our hospital manager, Jessi Santos, at the office phone number or email.
- Maintain social distancing of 6 ft while in the office.
- Use the hand sanitizer stations at the front entrance of the office or any of the hand washing sinks in the general areas.
- Do not shake hands, touch, or hug other people while in the office.
- Do not congregate in any area of the office with other clients or staff.
- Wear a cloth face covering, over mouth and nose, at all times while in the hospital.
If at any time you choose to not follow these guidelines you may be asked to leave the office and wait in your vehicle.
New Operating Hours
To better serve you, we will be adjusting our operating hours. Dogwood Animal Hospital will be closing on Saturdays however, we will be extending our operating hours Monday through Friday from 5:30 pm to 6 pm. Our new hours will start on August 29th. Please consider these new hours when you schedule your boarding and when you plan to come in for pick ups. We apologize for any inconvenience this may cause and we welcome your feedback.
- Schedule an appointment
- Fill out the online questionnaire and any other necessary forms for your appointment.
- Call our office when you arrive; please stay in your vehicle
- A member of our staff will obtain a history from you when you call, then proceed to your vehicle to retrieve your pet and bring them into the clinic for treatment
- A doctor will assess the condition of your pet
- A technician will call you with a treatment plan and estimated costs
- All approved services will be performed
- A client service representative will call you with your total and take your payment over the phone
- A member of our staff will return your pet to you with a detailed invoice of services performed.
For all prescriptions and diet requests
- Please allow at least 24 hours for us to fulfill your prescription request
- We are recommending a 30-day supply of vital medications for all pets
- Controlled substances are limited to 30-day supply only, unless it is for a chronic condition like seizures
- Please request monthly preventions in advance by phone so that we can ensure adequate stock
- We have limited stock of prescription diets at this time and we are placing limits on what you can purchase at any given time to ensure that all our beloved pets can get their diets.
- When you arrive, please stay in your vehicle and call our front office
- We will take your payment over the phone and bring your food or medication and receipt to your vehicle for you.
All cats must arrive in a carrier, all dogs must arrive with a collar and leash already in place. If your collar or leash cannot properly restrain your pet, we may use a slip lead to escort them into the clinic.
What are we doing?
- All employees that are interacting with clients and your pets are wearing personal protective equipment, including gowns, masks, and gloves. Employee contact with clients is being limited by using phone communications when possible. We are working with partners to add text messaging to our communication options,stay tuned for updates.
- Exam rooms are being disinfected with kennelsol solution, or other approved disinfectant, between each patient.
- Doctors are assigned equipment to use throughout the day to help eliminate cross contamination.
- Touch surfaces are being minimized several ways. We are not allowing cash or check payments, we are emailing documents that require signatures or additional information, we are offering emailed estimates and invoices.
- All surfaces are disinfected throughout the day.
- Personal items are prohibited for boarding and drop off patients.
We understand that this is not the ideal way to treat your pets and are striving to continue to improve the process. Your feedback is important to us and we welcome comments via email at firstname.lastname@example.org.