COVID-19

Curbside Service

Instructions for Online Forms

1. Click on the form below 

2. Form will open as a protected word document

3. Click on enable editing to fill out the form

4. Save the completed form to your computer

5. Email the form back to us as an attachment from your regular email prior to your appointment

6. Please do not bring the forms with you to your appointment, just email them prior to arriving.

7. Call us when you arrive in our parking lot to check in 910-864-1535

- New Client Form

- Curbside Questionnaire

- Surgical Consent Form

- Prescription Request Form

- Boarding Release Form


NEW OPERATING HOURS


August 3, 2020

To our valued clients and patients,

To better serve you, we will be adjusting our operating hours. Dogwood Animal Hospital will be closing on Saturdays however, we will be extending our operating hours Monday through Friday to 6 pm. Our new hours will start on August 29th. Please consider these new hours when you schedule your boarding and when you plan to come in for pick ups. We apologize for any inconvenience this may cause and we welcome your feedback. 

More recently, some of our clients have questioned why we have not resumed normal operation. The health and safety of our clients, staff, and of course our furry patients is our top priority. We are currently operating with limited supply of personal protective equipment and disinfectants that are effective against COVID-19, therefore we do not have ample supply to disinfect appropriately for the amount of exposure opening our doors to the public would result in. However, we would like to assure you that we are disinfecting between each patient that we see so that their exposure and our staff exposure is limited. In addition, we do change out our PPE between patients being seen. The PPE that is reusable is washed and disinfected every day and surfaces our disinfected multiple times a day.

The current state regulations are also still advising keeping a safe 6 feet of distance between people. In our line of work and within our office building we are unable to do this with our clients present. As positive cases continue to rise and given the shortage of PPE we cannot provide a safe work environment if we allow clients into the building.

This process makes treating your pets difficult for you as well as our doctors and staff and we appreciate your patience. Unfortunately, we do not have a set timeline for resuming normal operations. As we receive information from state leaders, we will re-evaluate our protocols and adjust them as the situation changes. As always, we will keep all of you posted with changes as they occur.

If you have or plan to schedule an appointment with our office, please visit our website. You can find more information and electronic documents that will help process your appointment.

We at Dogwood Animal Hospital thank you for continuing to entrust us with your pets’ care. As your “Other Family Doctor” we know how important it is to choose the right care for your pets. We are all doing our best to adapt to the ever-changing regulations being set forth by our state.

 

Sincerely,

The Doctors and Staff at Dogwood Animal Hospital




April 7, 2020 

Update to our Clients

We would like to thank all of our wonderful clients that we have seen over the last couple of weeks since starting our curbside services. We understand that this is a difficult time for everyone, and you have been so patient with us throughout this transition. We have a couple of reminders for those of you whom we haven't seen yet. 

1. We are operating under normal business hours. M-F 8 am - 5:30 pm, Sat 8:30 am- 12 noon, and Sunday we are closed.

2. We are offering curbside service only. Please visit our website for details on this process. 

3. Routine services like grooming, nail trims, and boarding have been suspended. 

4. In order to expedite your check in, please schedule an appointment prior to coming to the office. Fill out the curbside questionnaire and email it back to us.  Online Forms

5. Allow 24 hours for all medication refills and prescription diet requests.

6. Call us when you are in our parking lot. Please note the space that you are parked in. We appreciate you letting us know you are on the way, but we cannot check you in until you arrive. 

7. We are only accepting credit card payments over the phone at this time. Cash and check transactions would place an unnecessary risk to our employees. 

8. If you have questions please contact us. 

Our employees are still operating based on the CDC's recommendations for disinfecting. We are using available personal protective equipment sparingly throughout the day. We continue to disinfect surfaces and work areas throughout the day with approved CDC chemicals effective against COVID-19. In our line of work, social distancing is complicated, but we are following guidelines as much as possible within our facility. 

We are here for you throughout this process and will remain open as long as we are permitted to do so. Please continue to be patient with us. The need for veterinary care is more than anticipated and we are doing our very best to keep up with the increasing need for our services. You may experience longer than normal wait times and have trouble getting through on our phone lines. If we all work together and be patient, we will get your beloved pets seen as quickly as possible.  Thank you for continuing to choose us for the care of your pets.

Warm Regards,

Jessi Santos, Practice Manager

Dogwood Animal Hospital

910-864-1535



March 27, 2020

To Our Valued Clients 

On Friday March 27, 2020 Governor Cooper issued a statewide stay-at-home order for North Carolina residents to take effect on Monday March 30th at 5 pm EST. While we are considered an essential business and we will remain open we must limit the number of staff permitted in the hospital at any given time. We will continue curbside service only. This is going to limit the number of patients we can see daily even more. We will discontinue all routine, non-essential services as of Tuesday such as baths, nail trims, and grooming. This is being done to allow for sick patients to be seen and treated in a timely manner. If you already have an appointment scheduled, we will do our best to accommodate you. If our schedule requires us to change your appointment you will be notified by phone as soon as possible. If you would like to cancel or reschedule your appointment, please notify us as soon as possible so that we can adjust our schedule accordingly.

We will only be accepting debit or credit card payments starting on Tuesday. Cash or check transactions will be prohibited because they require so much contact with personal items.

As always, it is our mission to provide the best care possible for your furry family members. We are taking all necessary precautions during this uncertain time to keep our employees and you safe. Please be patient with us as we adjust. We will keep you up to date with all new policy changes as soon as they become available. 

The doctors and staff at Dogwood Animal Hospital hope that you all stay safe and healthy. 

Warm Regards,

Jessi Santos, Practice Manager

dogwoodahnc.jessi@gmail.com

910-864-1535



Effective March 23, 2020

To Our Valued Clients

 Dogwood Animal Hospital would like to thank you for your patience during the ever-changing climate. In order to best comply with the CDC’s social distancing guidelines, we will be closing our front lobby as of March 23, 2020. Below you will find the steps that need to be taken if you have a scheduled appointment. Please be patient with us as we make these adjustments to keep everyone safe.

We are still accepting routine appointments for vaccines and surgery as well as sick appointments and emergencies. Appointment times will be extended in order to best serve you, so availability will be limited. Please understand that we may have extended wait times while we make this transition.

If you are feeling ill, please arrange for somebody else to bring your pet in for care or reschedule your routine appointments.

If there are forms to be filled out, please visit our website at www.dahnc.com. They can be emailed to you to reduce touched surfaces. New clients will be asked to fill out all necessary paperwork prior to their appointment.

Curbside Service

  1. Schedule an appointment
  2. Call our office when you arrive; please stay in your vehicle
  3. A member of our staff will obtain a history from you when you call, then proceed to your vehicle to retrieve your pet and bring them into the clinic for treatment
  4. A doctor will assess the condition of your pet
  5. A technician will call you with a treatment plan and estimated costs
  6. All approved services will be performed
  7. A client service representative will call you with your total and take your payment over the phone
  8. A member of our staff will return your pet to you with a detailed invoice of services performed.

For all prescriptions and diet requests

  1. Please allow at least 24 hours for us to fulfill your prescription request
  2. We are recommending a 30-day supply of vital medications for all pets
  3. Controlled substances are limited to 30-day supply only, unless it is for a chronic condition like seizures
  4. Please request monthly preventions in advance by phone so that we can ensure adequate stock
  5. We have limited stock of prescription diets at this time and we are placing limits on what you can purchase at any given time to ensure that all our beloved pets can get their diets.
  6. When you arrive, please stay in your vehicle and call our front office
  7. We will take your payment over the phone and bring your food or medication and receipt to your vehicle for you.

All cats must arrive in a carrier, all dogs must arrive with a collar and leash already in place. If your collar or leash cannot properly restrain your pet, we may use a slip lead to escort them into the clinic.

We understand that this is a stressful time for everybody, and we are working hard to ensure everyone’s safety while continuing to provide the care that you have come to expect from us. If you have additional concerns, please contact a member of management to discuss them. Thank you.

Stay Safe!

 

Warm Regards,

Jessi Santos, Practice Manager

Dogwood Animal Hospital

910-864-1535

dogwoodahnc@gmail.com

 


 

March 19, 2020

To: Our Valued Clients

Re: Update to current protocols and recommendations

As of today, March 19, 2020 Dogwood Animal Hospital is still working under regular business hours and operations. We are communicating closely with all of our distributors. While they have limited in person contact, they are still in full delivery operation with no shortages in supplies. As you know, the conditions and precautions being taken are rapidly changing. In order to ensure the health of your furry family members, we would like to invite our clients to call the office and request vital medications or prescription diets that your pets are currently taking. We recommend that you have up to a 30 day supply on hand. 

We would also like to remind you that we are prepared to take additional precautions in order to keep our employees, clients, and pets safe. If you are feeling ill and need care for your pets, please call our office to schedule your appointment. When you arrive, you can remain in your vehicle and we will send a technician to bring your pet inside the office.  We will then continue communication with you over the phone. 

As always, the health and safety of your pets is our top priority. Please contact us with any other concerns that you may have. 

 

Warm Regards,

Jessi Santos, Practice Manager

Dogwood Animal Hospital

910-864-1535

www.dahnc.com

dogwoodahnc@gmail.com



March 13,2020

To Our Valued Clients,

In response to the current health concerns with the novel coronavirus, Dogwood Animal Hospital is taking additional precautionary measures. We love your pets and want to keep everyone safe throughout this process.

We are still accepting appointments as usual. However, if you are experiencing any signs of illness, please notify our staff prior to your appointment. We are still happy to service you and your pets with any of their needs. We may request that you wait in your vehicle or a separate wating area when you arrive and allow us to send a technician to assist with your pet. 

We would also like to assure you that we are taking additional precautions in our daily disinfecting practices to keep you and your pets safe while in the hospital. We have also suspended our intern program until further notice.

We understand that you may have specific questions regarding your pets and the effects of COVID-19. We will continue to refer to the CDC and the AVMA for the most up to date information regarding the virus and pets. We encourage you to visit the links below.

Centers for Disease Control

AVMA

As this situation evolves, we will monitor it closely. We will do our very best to keep you updated with any changes in our protocol or standards as soon as they become available.

If you have specific concerns, please contact our office so that a member of management can address them with you. 

We thank you for choosing us to care for your pets and we will continue to do everything we can to keep them safe.

Warm Regards,

Jessi Santos, Practice Manager Dogwood Animal Hospital

Location

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Office Hours

NEW OPERATING HOURS STARTING AUGUST 29, 2020

Dogwood Animal Hospital

Monday:

8:00am

6:00pm

Tuesday:

8:00am

6:00pm

Wednesday:

8:00am

6:00pm

Thursday:

8:00am

6:00pm

Friday:

8:00am

6:00pm

Saturday:

Closed

Sunday:

Closed

Testimonials

Read What Our Clients Say

  • "Wow! Thanks to all the staff at Anderson Vet Clinic. I feel like you all truly love what you do! My kitty, Lola and I always have such a pleasant experience when we come in. Fortunately, it’s usually just for a check-up, but I would not leave Lola in anyone else’s hands but yours. Thank you for your caring commitment!"
    Maya Smith / Los Angeles, CA
  • "I have benefited tremendously from the care my pet received from Dr. Anderson."
    John Doe / San Diego, CA